Returns & Refunds policy
Effective Date: June 23, 2026
Thank you for shopping at Soni Brothers. Please read our policy regarding returns and refunds carefully before placing an order.
Strict No-Return Policy
Due to the nature of our products, we do not accept returns or exchanges for general reasons (such as a change of mind or wrong item ordered). All sales are final.
Damaged Items Exception
The only exception to our no-return policy is if you receive a product that was physically damaged during transit.
Time Window: You must report a damaged item within 1 day (24 hours) of receiving your parcel. Requests made after 24 hours of delivery will not be accepted.
Proof Required: To claim a refund or replacement for a damaged item, you must provide clear proof (such as an unboxing video or photographs of the damaged item and packaging) via email or phone.
Refund Process
Once your damage claim is verified and approved by our team:
We will initiate a refund.
Refunds can be issued via Cash or Bank Transfer, depending on your preference and location.
